Center for Integrity in Leadership

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Boys and Girls Clubs of Monterey County, California applying
Eight Attributes of an Integrity-Centered Company
by James F. Bracher© - April 2, 2004

1. CHARACTER: consistency between word and deed.
Do the leaders of your organization exhibit congruence between what they say and what they do, as well as what they say about what they did? Do leaders exhibit the right behavior?

Respect yourself and others
Be an example of courage (fair, firm, consistent and kind)
Care about other people around you
What people do when no one is watching

2. HONESTY: truthful communication.
Do you have confidence that your leaders would never engage in or sanction misrepresentation?

Listen openly
Be honest and tell the truth
Respond with care

3. OPENNESS: operational transparency.
Is appropriate information about your organization readily available?

Know and understand the rules
Help others to make use of all that our Club has to offer

4. AUTHORITY: employee encouragement.
Are you able to correct a customer problem? Do you have confidence that your actions will be supported?

Use common sense to do the right thing
Know that you have the right to do something, to take action
Explain when actions have been taken that might not fit with our Club's rules
Listen, think and learn from what has been done right, and what has been done wrong

5. PARTNERSHIP: honor obligations.
Does your company pride itself on timely fulfillment of all commitments?

Be on time, every time
Be prepared: Think, Plan, Do --- in that order
Look for ways to help one another --- and then pitch in!
Leave things better than you find them
Be a good citizen

6. PERFORMANCE: accountability throughout the organization.
When individuals, including senior executives, under-perform repeatedly, are they given due process and then, if necessary, replaced?

Live up to promises
Understand and follow the rules
Respect others: their rights, their property, their feelings
Own-up to your own actions -- what has been done right, and what has been done wrong

Boys and Girls Clubs of Monterey County, California

Member Pledge
I will treat other people with courtesy and respect at all times.
I will be accountable for my own actions.
I will do my part to take good care of my Club.
I will be considerate of those around me.
I will obey the rules.
As a Boys & Girls Club member,
I will do my best to be a good citizen at all times.

7. CHARITY: generous community stewardship.
Does your organization reach out to those in need?

Give to others with no strings attached -- don't expect to get anything back
Make sure the right tools, materials and help are available at our Club
Share the story of how we help others at our Club

8. GRACIOUSNESS: respect and discipline.
Does your organization demonstrate care and concern for all stakeholders?

Be kind - not cruel or sarcastic
Be thoughtful - not judging (listen and learn about others)
Be patient - not rude (allow others to finish their thoughts)
Be helpful - not harmful
Remember that we are more alike than different
- Understand
- Appreciate
- Accept differences
- Work with others

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